CrossEngage Status

All Systems Operational

About This Site

This status page displays the current system status of all services provided by CrossEngage.

User Interface Operational

Segmentation Operational

Web tracking Operational

Campaign Dispatch Operational

Audience campaign dispatch Operational

Realtime campaign dispatch Operational

Stories Dispatch Operational

APIs Operational

API v1.0 Operational

API v2.0 Operational

Integration Partners Operational

mailgun API Operational

mailgun Events & Logs Operational

SendGrid API v3 Operational

SendGrid Event Webhook Operational

Google Apps Analytics Operational

Twilio SMS Operational

Twilio REST API Operational

Mandrill Mandrill Global Operational

SendGrid Marketing Campaigns Operational

SendGrid Email Activity Operational

SendGrid API Operational

SendGrid API v2 Operational

Predictions Operational

Customer Prediction Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Data Processing Delay

Resolved - This incident has been resolved.

Your CrossEngage team
Apr 16, 01:24 CEST

Update - Since improvements have been implemented we see all previously effected services working again. Some delays might still occur but will be resolved soon.

We will keep monitoring in the coming hours.

Our apologies for the inconvenience this might have caused.

Your CrossEngage Team.
Apr 15, 23:20 CEST

Monitoring - The issue has been identified and a fix is being implemented.

Your CrossEngage Team
Apr 15, 21:07 CEST

Update - We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching.

Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
Apr 15, 20:13 CEST

Investigating - We detected a delay in our data processing which effects segmentation and user profiles in the UI. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected.

We are working full force to resolve this topic and will post an update as soon as more information becomes available.

Your CrossEngage Team
Apr 15, 19:33 CEST

Apr 15, 2024

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.