Monitoring - A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform.

Sincere apologies for the inconvenience and thank you for your understanding.
Your CrossEngage Team

Apr 24, 2024 - 17:53 CEST
Investigating - It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again.

All other services are running normally.

Apr 24, 2024 - 17:47 CEST

About This Site

This status page displays the current system status of all services provided by CrossEngage.

User Interface Operational
Segmentation Operational
Web tracking Operational
Campaign Dispatch Operational
Audience campaign dispatch Operational
Realtime campaign dispatch Operational
Stories Dispatch Operational
APIs Operational
API v1.0 ? Operational
API v2.0 ? Operational
Integration Partners Degraded Performance
mailgun API Operational
mailgun Events & Logs Operational
SendGrid API v3 Operational
SendGrid Event Webhook Operational
Google Apps Analytics Operational
Twilio SMS Degraded Performance
Twilio REST API Operational
Mandrill Mandrill Global Operational
SendGrid Marketing Campaigns Operational
SendGrid Email Activity Operational
SendGrid API Operational
SendGrid API v2 Operational
Predictions Operational
Customer Prediction Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2024

Unresolved incident: Log in interrupted.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Resolved - This incident has been resolved.

Your CrossEngage team

Apr 16, 01:24 CEST
Update - Since improvements have been implemented we see all previously effected services working again. Some delays might still occur but will be resolved soon.

We will keep monitoring in the coming hours.

Our apologies for the inconvenience this might have caused.

Your CrossEngage Team.

Apr 15, 23:20 CEST
Monitoring - The issue has been identified and a fix is being implemented.

Your CrossEngage Team

Apr 15, 21:07 CEST
Update - We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching.

Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Apr 15, 20:13 CEST
Investigating - We detected a delay in our data processing which effects segmentation and user profiles in the UI. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected.

We are working full force to resolve this topic and will post an update as soon as more information becomes available.

Your CrossEngage Team

Apr 15, 19:33 CEST
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.