Hello, We want to bring an important matter to your attention. On October 29th, between 5AM and 6AM, our data center will be undergoing routine but essential maintenance. We expect this process to be seamless, but we believe in transparency and want to keep you fully informed. Given the nature of this maintenance, we strongly advise against scheduling or executing any marketing campaigns during this one-hour timeframe. By avoiding campaign activities during this brief window, you can help ensure the integrity and effectiveness of your marketing efforts. In the rare case of a service interruption, potential effects could include:
- Temporary inability to dispatch messages (emails, SMS, push notifications) to your audience - Delays in receiving response data from third-party providers - Interruptions in tracking customer activities via website beacons - It is possible that campaigns scheduled in this time window might under-dispatch or fail
Please be assured that our expert team is well-prepared for this maintenance event. We'll be actively monitoring all systems throughout the process and are ready to swiftly address any issues that may arise. We understand that this may cause a slight inconvenience, and we truly appreciate your flexibility and understanding. This maintenance is crucial in our ongoing efforts to enhance our infrastructure and continue providing you with top-tier marketing technology services. If you have any questions, concerns, or need to discuss how this might impact your specific marketing activities, please don't hesitate to contact our dedicated support team. We're here to assist you in any way we can. Thank you for your continued trust and partnership.
Posted Oct 17, 2024 - 18:32 CEST
This scheduled maintenance affects: Campaign Dispatch (Audience campaign dispatch, Realtime campaign dispatch, Stories Dispatch), User Interface, Web tracking, APIs (API v1.0, API v2.0), Integration Partners (mailgun API, mailgun Events & Logs, SendGrid API v3, SendGrid Event Webhook, Google Apps Analytics, Twilio SMS, Twilio REST API, Mandrill Mandrill Global, SendGrid Marketing Campaigns, SendGrid Email Activity, SendGrid API, SendGrid API v2), and Predictions (Customer Prediction Platform).