this incident was resolved. All our systems are working properly again.
We are sorry for the inconvenience. Your ActivatePro Team
Posted May 09, 2026 - 10:17 CEST
Monitoring
Our data center is again available and we are monitoring the situation.
Posted May 09, 2026 - 09:53 CEST
Identified
Dear customer,
We are currently experiencing degraded platform performance due to a data center network issue, impacting data ingestion.
Our Engineering team is actively investigating and working close with data center to resolve the problem. We will continue to share updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience. Please reach out if you have any questions.
Your ActivatePro Team
Posted May 09, 2026 - 09:02 CEST
This incident affected: Campaign Dispatch (Audience campaign dispatch, Realtime campaign dispatch, Stories Dispatch), User Interface, Segmentation, Web tracking, and APIs (API v1.0, API v2.0, Export API).