Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 20, 2025 - 01:00 CEST
Scheduled
Dear customers,
We want to bring an important matter to your attention.
On May 20th, between 1AM and 7AM CEST, our data center will be undergoing routine but essential maintenance.
Please note that during this time, you may experience brief periods of application unavailability.
Given the nature of this maintenance, we strongly advise against scheduling or executing any marketing campaigns during this timeframe.
In the case of a service interruption, potential effects could include:
- Temporary inability to dispatch messages (emails, SMS, push notifications, Webhooks) to your audience - Delays in receiving response data from third-party providers - Interruptions in tracking customer activities via website tracking and API updates - It is possible that campaigns scheduled in this time window might under-dispatch or fail
We'll be actively monitoring all systems throughout the process and are ready to swiftly address any issues that may arise.
We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform.
Thank you for your continued support.
Warm regards, Your ActivatePro Team
Posted May 13, 2025 - 17:48 CEST
This scheduled maintenance affected: Campaign Dispatch (Audience campaign dispatch, Realtime campaign dispatch, Stories Dispatch), User Interface, Segmentation, Web tracking, APIs (API v1.0, API v2.0), Integration Partners (mailgun API, mailgun Events & Logs, SendGrid API v3, SendGrid Event Webhook, Google Apps Analytics, Twilio SMS, Twilio REST API, Mandrill Mandrill Global, SendGrid Marketing Campaigns, SendGrid Email Activity, SendGrid API, SendGrid API v2), and Predictions (Customer Prediction Platform).