Dear Customers This incident has been resolved and the system is stable. We will keep actively monitoring the system over the upcoming hours. Our apologies for the inconvenience this might have caused. Your ActivatePro Team.
Posted Oct 22, 2025 - 10:52 CEST
Monitoring
Dear customers, The Export API is now back to normal and fully operational. However, we are still experiencing a significant delay in processing message statistics and real-time story events. This means that recent updates may not yet be visible in your dashboards. Our Engineering Team is closely monitoring the progress as the remaining lag is being resolved Thank you for your patience and understanding. Your Activate Pro Team
Posted Oct 20, 2025 - 19:02 CEST
Identified
Dear customers, We have detected a delay in the processing of updates sent to our system. Real time stories might be affected as most recent updates are not instantly visible. Additionally the Export API is affected as well and not fully available right now. Our Engineering Team is on it and we will post an update as soon as one is available. Your Activate Pro team
Posted Oct 20, 2025 - 13:59 CEST
This incident affected: Campaign Dispatch (Stories Dispatch) and APIs (Export API).