We hope this message finds you well. We wanted to take a moment to inform you about an upcoming planned maintenance that will take place on November 5th, between 21:00 and 23:00 CET. This maintenance is essential to improve the resilience and overall performance of our application, ensuring that you continue to receive the high-quality service you expect from us.
Please note that during this time, you may experience a brief period of application unavailability, and segmentation won't be available during the maintenance window. However, rest assured that no events will be lost – any events that occur during this interval will be ingested afterwards. Our dedicated Engineering team will be working hard to complete the maintenance as quickly and efficiently as possible.
If you have any concerns or require further clarification, our Customer Operations team is here to assist you. Please don't hesitate to reach out to them with any questions you may have.
We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform.
Thank you for your continued support.
Warm regards, Your CrossEngage Team
Posted Oct 24, 2024 - 14:05 CEST
This scheduled maintenance affects: Campaign Dispatch (Audience campaign dispatch, Realtime campaign dispatch, Stories Dispatch), APIs (API v1.0, API v2.0), and Segmentation, Web tracking.