Partially Degraded Service

About This Site

This status page displays the current system status of all services provided by CrossEngage.

User Interface Operational
Segmentation Operational
Web tracking Operational
Campaign Dispatch Operational
Audience campaign dispatch Operational
Realtime campaign dispatch Operational
Stories Dispatch Operational
APIs Operational
API v1.0 ? Operational
API v2.0 ? Operational
Integration Partners Degraded Performance
mailgun API Operational
mailgun Events & Logs Operational
SendGrid API v3 Operational
SendGrid Event Webhook Operational
Google Apps Analytics Operational
Twilio SMS Degraded Performance
Twilio REST API Operational
Mandrill Mandrill Global Operational
SendGrid Marketing Campaigns Operational
SendGrid Email Activity Operational
SendGrid API Operational
SendGrid API v2 Operational
Predictions Operational
Customer Prediction Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 3, 2024

No incidents reported today.

May 2, 2024
Data Processing Delay
Resolved - After thoroughly monitoring our systems we are marking this incident as resolved.

Once more, we apologize if this caused any inconvenience. Feel free to get in touch with us if you have any questions.

Your CrossEngage Team
May 2, 12:45 CEST
Monitoring - After our data centre addressed network instabilities, our application recovered. Dispatching is now working as expected. We will keep monitoring the system in the upcoming hours.

Once more, please accept our apologies for the inconvenience this causes and do reach out if you have any further queries.

Your CrossEngage Team
May 2, 06:13 CEST
Identified - The cause has been identified and our data centre provider is in the final stage of implementing the solution.
Just a small reminder. All the dispatches are paused, the incoming data is being queued (no data has been lost) and will be processed as soon as the issue has been resolved.
We will keep you updated about the progress. Our apologies for the inconvenience this is causing. Feel free to get in touch if you have any questions.
Your CrossEngage Team
May 1, 23:35 CEST
Investigating - Our Datacenter provider informed us about degraded network performance.

They are working to find a solution as fast as possible.Some instabilities are expected in the next hours.
We have joined forces with our provider and keep monitoring the situation over the upcoming hours.

Apologies for any inconvenience this may have caused you. Let us know if we can be of any assistance.
May 1, 18:41 CEST
Monitoring - The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours.

Our apologies for the inconvenience this might have caused.
May 1, 15:19 CEST
Identified - We are currently experiencing degraded platform performance connected to segmentation.

In order to implement measures to solve it we have paused message dispatching.

Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
May 1, 12:32 CEST
May 1, 2024
Apr 30, 2024
Data Processing Delay
Resolved - As of 9 pm, the event lag has been fully processed and all events were fully caught up.

After thoroughly monitoring our systems we are marking this incident as resolved.

We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions.

Your CrossEngage team.
Apr 30, 21:42 CEST
Monitoring - The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours.

Our apologies for the inconvenience this might have caused.
Apr 30, 20:08 CEST
Update - The issue has been identified and a fix is being implemented
Apr 30, 19:10 CEST
Identified - We are currently experiencing degraded platform performance connected to segmentation.

In order to implement measures to solve it we have paused message dispatching.

Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
Apr 30, 18:09 CEST
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Log in interrupted
Resolved - Our engineers did not see any irregularities and are now closing this topic.

Your CrossEngage Team
Apr 24, 21:16 CEST
Monitoring - A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform.

Sincere apologies for the inconvenience and thank you for your understanding.
Your CrossEngage Team
Apr 24, 17:53 CEST
Investigating - It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again.

All other services are running normally.
Apr 24, 17:47 CEST
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

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