CrossEngage Status

All Systems Operational

About This Site

This status page displays the current system status of all services provided by CrossEngage.

User Interface Operational

Segmentation Operational

Web tracking Operational

Campaign Dispatch Operational

Audience campaign dispatch Operational

Realtime campaign dispatch Operational

Stories Dispatch Operational

APIs Operational

API v1.0 Operational

API v2.0 Operational

Integration Partners Operational

mailgun API Operational

mailgun Events & Logs Operational

SendGrid API v3 Operational

SendGrid Event Webhook Operational

Google Apps Analytics Operational

Twilio SMS Operational

Twilio REST API Operational

Mandrill Mandrill Global Operational

SendGrid Marketing Campaigns Operational

SendGrid Email Activity Operational

SendGrid API Operational

SendGrid API v2 Operational

Predictions Operational

Customer Prediction Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upcoming Planned Maintenance: Enhancing Our Service for You Nov 21, 2024 00:00-07:00 CET

Dear Customers,
We wanted to let you know about some upcoming work that may affect your service with us.
One of our key suppliers needs to do some repairs on their equipment that connects to our network. They've scheduled this maintenance for:
Start: Tuesday, November 21, 2024 at 11:01 pm GMT
End: Wednesday, November 22, 2024 at 5:00 am GMT
While this work is happening, one of the connections that usually provides a backup route for your data will be temporarily unavailable. However, we have multiple connections to keep your service running smoothly. We don't anticipate that you'll notice any difference in your service during this time period.
As always, our support team is here to help if you have any concerns or questions. Please don't hesitate to reach out by opening a support ticket and we'll be happy to assist.
Thank you for your understanding as we work to keep our network in top shape. We appreciate your business and are committed to providing you with the best possible service.
Warm regards,
Your CrossEngage Team
Posted on Nov 14, 2024 - 16:59 CET

Past Incidents

Nov 20, 2024

Degraded Platform Performance- Segmentation

Resolved - This incident has been resolved.

If you have any questions, feel free to write to us.
Your CrossEngage Team.
Nov 20, 19:44 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 17:36 CET

Identified - We noticed that our segmentation performance is degraded, event updates are queued.
Our Engineering Team is on it and we will post an update as soon as one is available.
Your CrossEngage Team.
Nov 20, 15:12 CET

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Upcoming Planned Maintenance: Enhancing Our Service for You

Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 CET

Update - Dear customers,

because of unforseen circumstances we had to extend the maintenance window. Our dedicated Engineering team is working hard to complete the maintenance as quickly and efficiently as possible. We will provide additional updates as necessary.

We apologize if this is causing any inconveniences.

Your CrossEngage Team
Nov 5, 23:16 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 CET

Scheduled - Greetings,

We hope this message finds you well. We wanted to take a moment to inform you about an upcoming planned maintenance that will take place on November 5th, between 21:00 and 23:00 CET. This maintenance is essential to improve the resilience and overall performance of our application, ensuring that you continue to receive the high-quality service you expect from us.

Please note that during this time, you may experience a brief period of application unavailability, and segmentation won't be available during the maintenance window. However, rest assured that no events will be lost – any events that occur during this interval will be ingested afterwards. Our dedicated Engineering team will be working hard to complete the maintenance as quickly and efficiently as possible.

If you have any concerns or require further clarification, our Customer Operations team is here to assist you. Please don't hesitate to reach out to them with any questions you may have.

We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform.

Thank you for your continued support.

Warm regards,
Your CrossEngage Team
Oct 24, 14:05 CEST